Donations Coordinator

FIRST POSTED ON: July 27, 2023

JOB TYPE: Development

Tampa-FL

The Donations Coordinator is focused on providing exceptional customer service to our donors. The Coordinator’s primary responsibility will be to handle inbound donor service calls, as well as return voicemail calls to donors. The Coordinator will process donations from beginning to end, including but not limited to: handling donation paperwork, managing acknowledgments, monitoring activity, updating logs for accounting purposes, researching donor history, as well as responding to inquiries and implementation of various campaigns.

The new Coordinator will train onsite at our Corporate Headquarters in Tampa, FL and will then work hybrid at the office and from home.  This is being filled as a Temp to Perm through an agency.

Responsibilities

  • Responsibilities include facilitating incoming calls to the Shriners Children’s donations phone line; facilitating the Donor Relations mailbox; opening and sorting mail for further handling; and updating and editing information in Blackbaud CRM and Classy, as well as any other duties to assist the Department as needed.

Qualifications

  • The ideal candidate will have 1 or more years of experience as an Administrative Assistant or Administrative Coordinator.  Experience a a Donor Coordinator is highly preferred.  Proficiency in MS Office (Word, Excel, Outlook, etc.) is required. Experience working in Blackbaud CRM and Classy would be a plus, as would be familiarity with donor terms and donor department procedures.  High School Diploma/GED required.  Key competencies for this role include exceptional oral and written communication skills; active listening skills; confidentiality; time management; conflict resolution; and a strong sense of customer service with internal customers as well as external customers and donors.